Return & Refund Policy

There is a specific order points that we follow:

Thank you for shopping with The Expert Pharmacy. We strive to provide the best possible customer experience and ensure your satisfaction with every purchase. However, we understand that situations may arise where you may need to return a product or request a refund. This Return & Refund Policy outlines our guidelines and procedures for such instances.

Eligibility for Returns and Refunds:

Products must be purchased directly from The Expert Pharmacy.
The request for return or refund must be made within 5 days of receiving the product.
Prescription medications, personalized items, and perishable goods are not eligible for returns or refunds due to health and safety reasons.

Return Process:

To initiate a return, please contact our customer support team at
Provide your order number, the reason for the return, and any relevant information to assist us in processing your request.
Our customer support team will guide you through the return process and provide you with instructions on how to return the product.

Return Conditions:

The product must be in its original packaging, unused, and in the same condition as when you received it.
All accessories, tags, and labels associated with the product must be intact and included.
We reserve the right to refuse returns that do not meet the above conditions.

Refund Process:

Once the returned product is received and inspected, we will notify you of the status of your refund.
If the return is approved, we will initiate the refund to your original payment method.
Please note that the time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.

Non-Refundable Items:

Shipping costs are non-refundable, except in cases where we made an error in shipping or the product received is defective.
If a refund is issued, the shipping costs incurred by The Expert Pharmacy will be deducted from the total refund amount.